Effective Date: September 16, 2026
Last Updated: September 16, 2026
Deep Relief (“Deep Relief,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy describes how information is collected, used, disclosed, and protected when you visit DeepRelief.com (the “Website”), contact a Deep Relief location, schedule services, create an account, purchase products, memberships or gift cards, submit forms, apply for employment, or otherwise interact with Deep Relief online.
Deep Relief operates healthcare and wellness practices in Texas and Florida. This Privacy Policy applies to information collected through DeepRelief.com in connection with our locations in both states.
Because Deep Relief provides healthcare services through licensed healthcare professionals, certain information may also be protected by the Health Insurance Portability and Accountability Act (“HIPAA”) and other applicable federal and state health-privacy laws. Please see the Health Information and HIPAA section below and our separate Notice of Privacy Practices.
The information we collect depends on how you interact with Deep Relief.
We may collect information that you voluntarily provide, including:
Deep Relief uses Meevo to facilitate online scheduling and certain account and patient-service functions. When you schedule through Meevo, you may be asked to provide information such as your name, contact information, date of birth, service selection, appointment preferences, and information you voluntarily include in appointment notes. A valid payment card may be required to hold an appointment. Appointments are subject to Deep Relief’s applicable cancellation and no-show policies, which are presented as part of the booking process.
After scheduling, patients may receive electronic intake and consent forms through Meevo. These forms may request health, medical, treatment, or other information necessary for the services being provided. Meevo also facilitates certain Deep Relief membership and gift-card transactions. Information collected directly through Meevo may also be subject to Meevo’s privacy and security practices.
Deep Relief provides certain services to patients under the age of 18 when appropriate. A parent or legal guardian may create or manage an account for a minor, schedule services on the minor’s behalf, and complete required intake, consent, or other forms. Information concerning minor patients is handled in accordance with applicable healthcare and privacy requirements.
DeepRelief.com contains general and location-specific contact forms that visitors may use to contact Deep Relief. These forms may collect information such as your name, telephone number, email address, preferred location, and the contents of your message. Please do not use a general Website contact form to send detailed medical records, insurance cards, Social Security numbers, or other highly sensitive information.
Deep Relief may require payment information for appointment holds, memberships, gift cards, products, and other transactions. Payment-card information is processed through third-party payment and practice-management systems. Deep Relief personnel generally have access only to limited card information, such as the last four digits, rather than the complete payment-card number. The DeepRelief.com online shop uses Stripe to process online product transactions. Deep Relief does not intentionally store complete payment-card numbers directly on DeepRelief.com.
When you visit DeepRelief.com, certain technical information may be collected automatically, including:
We use this information to operate, secure, analyze, and improve the Website.
Deep Relief may use information to:
We may also use information for another purpose disclosed at the time of collection or with consent where required by law.
Deep Relief provides healthcare services through licensed healthcare professionals. Information that a HIPAA-covered Deep Relief healthcare provider creates, receives, maintains, or transmits in connection with treatment, payment, or healthcare operations may constitute Protected Health Information (“PHI”) under HIPAA.
When HIPAA applies, PHI is handled in accordance with applicable law and Deep Relief’s Notice of Privacy Practices. This Website Privacy Policy does not replace the Notice of Privacy Practices and does not limit any privacy rights provided under HIPAA or applicable Texas or Florida law.
Information submitted through Meevo intake forms, appointment processes, or other healthcare-related systems may include health information and may be subject to protections different from those applicable to ordinary Website browsing information. Where this Privacy Policy and an applicable Notice of Privacy Practices differ regarding PHI, the Notice of Privacy Practices and applicable law will govern.
Please do not send medical records, insurance documentation, or other sensitive healthcare information through ordinary email or general Website contact forms unless specifically instructed to do so by Deep Relief through an appropriate method.
DeepRelief.com uses cookies and similar technologies to operate the Website, understand Website usage, measure performance, and improve the user experience.
Our Website currently uses technologies that include Google Analytics 4 (GA4) and Google Tag Manager. DeepRelief.com may also use advertising or measurement technologies, including the Meta Pixel, where configured and permitted.
These technologies may collect information such as:
Deep Relief does not authorize analytics or advertising technologies to collect or disclose PHI in violation of HIPAA or other applicable privacy laws.
Where available, visitors may use our cookie-consent or Cookie Settings tool to manage nonessential cookies and tracking technologies. Visitors may also configure their browsers to block or delete cookies. Blocking certain cookies may affect some Website functionality.
Deep Relief uses analytics tools to understand how visitors find and use DeepRelief.com and to evaluate Website performance. We may also use advertising technologies to measure marketing effectiveness or reach audiences interested in Deep Relief services.
We do not sell patient information or customer lists to advertisers. We do not authorize third-party advertising companies to use PHI for targeted advertising. Consent to ordinary Website cookies does not constitute authorization for the disclosure of PHI where a separate authorization is required by law.
Deep Relief uses communication platforms, including GoHighLevel and Emma, for certain email, marketing, and customer communications.
We may send service-related communications concerning:
These communications may be necessary to provide services requested by you.
Promotional SMS/text messaging is sent to individuals who have provided the required consent or opted in to receive such communications. You may unsubscribe from promotional email communications using the unsubscribe link provided in those messages. Promotional text messages may include instructions for opting out. Opting out of promotional communications does not prevent Deep Relief from sending appropriate transactional, appointment, account, or service-related communications.
By submitting your phone number on our Website or through other Deep Relief services, you are providing express written consent to receive automated marketing and transactional text messages from Deep Relief via SMS or MMS using the contact information provided. These messages may include appointment reminders, promotional offers, or updates related to our services.
Consent is not a condition of purchase.
You can opt out of receiving text messages at any time by replying STOP to any message we send. Message and data rates may apply. Frequency of messages may vary.
If you need assistance, reply HELP or contact us at [email protected] or 512-529-0027.
Your phone number will be securely stored and will never be sold, rented, or shared with third parties or affiliates for their own marketing purposes. Mobile opt-in information and consent are not shared with any third party except the service providers that help us deliver the messages you have requested.
Deep Relief does not sell patient or customer lists.
We may disclose information to service providers when reasonably necessary for them to provide services on our behalf. These providers may include companies providing:
Current providers may include services such as Meevo, Stripe, Google, GoHighLevel, and Emma, depending on the particular interaction. These disclosures are made for legitimate operational purposes and are different from selling customer information.
Where a third-party service provider creates, receives, maintains, or transmits PHI on behalf of a HIPAA-covered Deep Relief entity and qualifies as a business associate under HIPAA, applicable HIPAA requirements apply.
We may also disclose information when reasonably necessary to:
DeepRelief.com may offer products for purchase through our online shop. Online shop transactions are processed through Stripe and may require information including your name, contact information, billing information, shipping information, and payment information. Information provided in connection with a transaction may also be subject to the privacy and security practices of the payment processor.
Deep Relief memberships and gift cards may be purchased or administered through Meevo. Information necessary to establish or administer a membership, process recurring payments, purchase or redeem a gift card, or communicate regarding those transactions may be collected and processed through Meevo and Deep Relief.
DeepRelief.com allows prospective applicants to submit information regarding employment opportunities, including résumé uploads. We may collect:
We use applicant information for recruiting, evaluating candidates, verifying qualifications, communicating with applicants, and administering the hiring process.
DeepRelief.com may display, link to, or reference reviews or testimonials submitted through third-party services such as Google or Yelp. Reviews submitted directly to those third-party platforms are subject to the privacy practices and terms of those services. Deep Relief does not control information that an individual voluntarily makes public through a third-party review platform.
DeepRelief.com may link to or integrate with third-party websites and services. When you interact directly with a third-party service, that provider’s privacy practices and terms may apply. We encourage you to review the privacy policies of third-party services before providing personal information.
Deep Relief uses reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no website, network, electronic transmission, or storage system can be guaranteed to be completely secure.
We retain information for as long as reasonably necessary to provide services, maintain appropriate business and healthcare records, comply with legal and regulatory requirements, resolve disputes, prevent fraud, enforce agreements, and protect our legal rights. Retention periods may vary based on the type of information and applicable federal, Texas, or Florida requirements.
Depending on your state of residence, the information involved, and applicable law, you may have certain rights regarding your personal information. These may include rights to:
These rights may be subject to exceptions and limitations under applicable law. PHI governed by HIPAA is subject to the rights and procedures described in the applicable Deep Relief Notice of Privacy Practices.
Residents of Texas and Florida may have additional privacy rights under applicable state law. Where such laws apply to Deep Relief or a particular processing activity, Deep Relief will honor applicable rights and requests in accordance with those laws.
To submit a privacy request or ask a question concerning your information, contact us at: [email protected]
Please provide sufficient information for us to understand and reasonably verify your request. Where applicable law provides a right to appeal a decision regarding a privacy request, an appeal may be submitted to the same email address with “Privacy Appeal” in the subject line.
DeepRelief.com is not directed toward children under 13 for independent use. Deep Relief does provide healthcare and wellness services to minors when appropriate. A parent or legal guardian may create or manage an account, schedule an appointment, and submit information or required forms on behalf of a minor. We do not knowingly solicit personal information directly from children under 13 through the general Website without appropriate parental or guardian involvement where required.
Deep Relief does not sell patient medical information, personal information, or customer lists for monetary compensation. Some privacy laws define terms such as “sale,” “sharing,” or “targeted advertising” more broadly than exchanging information for money. Where applicable law provides rights concerning such activities, Deep Relief will provide legally required notices and methods for exercising those rights.
We may update this Privacy Policy periodically to reflect changes in our Website, services, technology, business practices, or legal requirements. When changes are made, we will update the Last Updated date at the top of this page. Where required by law, additional notice of material changes will be provided.
For questions about this Privacy Policy, our privacy practices, or your personal information, contact:
Deep Relief
Email: [email protected]
Website: DeepRelief.com
