PRIVACY POLICY
Last Updated: April 21, 2025

Deep Relief (“Company,” “we,” “us,” or “our”), located at 7101 State Hwy 71, Ste A-1, Austin, TX 78735, respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://deeprelief.com (the “Site”) or use any of our related services (collectively, the “Services”).

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms, please do not access the Site or Services.

1. INFORMATION WE COLLECT

We may collect information that you voluntarily provide to us when you:

  • Register or book services through our Site
  • Subscribe to a newsletter or fill out a form
  • Participate in promotions, surveys, or feedback forms
  • Communicate with us by phone, email, or SMS

Types of data we collect may include:

  • Name
  • Email address
  • Phone number
  • Billing address and payment information
  • Health information (only as voluntarily disclosed or required for care)

2. HOW WE USE YOUR INFORMATION

We use the information we collect for various purposes, including to:

  • Provide and manage your appointments or purchases
  • Send transactional messages (confirmations, reminders)
  • Respond to customer service requests
  • Improve our website and offerings
  • Send marketing and promotional messages (with your consent)

3. SHARING YOUR INFORMATION

We do not sell or rent your personal information. However, we may share your information with:

  • Service providers (e.g., scheduling platforms, payment processors)
  • Regulatory authorities if required by law
  • Partners who help us operate and improve our Services, under strict confidentiality

4. SECURITY OF YOUR INFORMATION

We use administrative, technical, and physical security measures to help protect your personal information. While we strive to use commercially acceptable means to protect your information, no method of transmission over the internet is 100% secure.

5. DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, or as required by law.

6. YOUR PRIVACY RIGHTS

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data
  • Withdraw consent for data processing
  • Opt-out of marketing communications

To exercise your rights, contact us at: [email protected]

7. SMS COMMUNICATIONS & CONSENT

By submitting your phone number on our website or through other Deep Relief services, you are providing express written consent to receive automated marketing and transactional text messages from Deep Relief via SMS or MMS using the contact information provided. These messages may include appointment reminders, promotional offers, or updates related to our services.

Consent is not a condition of purchase.

You can opt-out of receiving text messages at any time by replying STOP to any message we send. Message and data rates may apply. Frequency of messages may vary.

If you need assistance, reply HELP or contact us at [email protected] or 512-529-0027.

Your phone number will be securely stored and never shared with third parties for marketing purposes.

8. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those third-party sites.

9. CHILDREN’S PRIVACY

Our Services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated version on our Site with a new “Last Updated” date.

11. CONTACT US

If you have questions or concerns about this Privacy Policy or how your data is handled, contact us at:

Deep Relief
7101 State Hwy 71, Ste A-1
Austin, TX 78735
Email: [email protected]
Phone: 512-529-0027